60,90 лв.

Answering the Ultimate Question

60,90 лв.
"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.
Информация за "Answering the Ultimate Question"
  • SKU 9780470260692
  • Weight 0.522000
  • ISBN 9780470260692
  • Вид корица Hardback
  • Издателство John Wiley & Sons Inc
  • Брой страници 320