58,90 лв.

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

58,90 лв.
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
Информация за "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way"
  • SKU 9780071806305
  • Weight 0.534000
  • ISBN 9780071806305
  • Вид корица Hardback
  • Издателство McGraw-Hill Education - Europe
  • Брой страници 304