Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
Информация за "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way"
- SKU 9780071806305
- Weight 0.534000
- ISBN 9780071806305
- Вид корица Hardback
- Издателство McGraw-Hill Education - Europe
- Брой страници 304
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