Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
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Offers an inside look at the Mayo Clinic. This work explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty.
Информация за "Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations"
- SKU 9780071590730
- Weight 0.564000
- ISBN 9780071590730
- Вид корица Hardback
- Издателство McGraw-Hill Education - Europe
- Брой страници 312
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