The Customer Call Center Outback
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This is a support pack for supervisor's in call centres. Using a ""workbook"" format, its goal is to offer suggestions on how to solve the most frequently encountered problems for this group. It is based on research with 70 call/contact centre supervisors.
Информация за "The Customer Call Center Outback"
- SKU 9781557532596
- Weight 0.259000
- ISBN 9781557532596
- Вид корица Paperback / softback
- Издателство Purdue University Press
- Брой страници 100
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