The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
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Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
Информация за "The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business"
- SKU 9780071809931
- Weight 0.470000
- ISBN 9780071809931
- Вид корица Hardback
- Издателство McGraw-Hill Education - Europe
- Брой страници 240
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