27,90 лв.

The Handling Complaints Pocketbook

27,90 лв.
This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
Информация за "The Handling Complaints Pocketbook"
  • SKU 9781870471916
  • Weight 0.110000
  • ISBN 9781870471916
  • Вид корица Paperback
  • Издателство Management Pocketbooks
  • Брой страници 112