193,90 лв.

The Language of Service Encounters

193,90 лв.
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.
Информация за "The Language of Service Encounters"
  • SKU 9781107035829
  • Weight 0.580000
  • ISBN 9781107035829
  • Вид корица Hardback
  • Издателство Cambridge University Press
  • Брой страници 296