52,90 лв.

The Service Profit Chain

52,90 лв.
This work provides a model that service-firm managers should be able to implement. It directly links profit and growth to employee productivity, loyalty and satisfaction, and the authors lay out a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing faults.
Информация за "The Service Profit Chain"
  • SKU 9780684832562
  • Weight 0.510000
  • ISBN 9780684832562
  • Вид корица Hardback
  • Издателство Simon & Schuster
  • Брой страници 320