The Southwest Airlines Way
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Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
Информация за "The Southwest Airlines Way"
- SKU 9780071458276
- Weight 0.454000
- ISBN 9780071458276
- Вид корица Paperback / softback
- Издателство McGraw-Hill Education - Europe
- Брой страници 336
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