Organisational Schizophrenia
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Supported by substantial empirical research and the voices of the customer contact employees, this book explores the reasons for the gap between what many companies promise as a matter of policy and what, in customers' perception, is actually delivered at the operating level.
Информация за "Organisational Schizophrenia"
- SKU 9788132109563
- Weight 0.526000
- ISBN 9788132109563
- Вид корица Paperback / softback
- Издателство SAGE Publications India Pvt Ltd
- Брой страници 376
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