A Guide to Computer User Support for Help Desk and Support Specialists
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Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.
Информация за "A Guide to Computer User Support for Help Desk and Support Specialists"
- SKU 9781285852683
- Weight 1.076000
- ISBN 9781285852683
- Вид корица Paperback / softback
- Издателство Cengage Learning, Inc
- Брой страници 688
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