Building a Successful Customer-service Culture
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This management guide takes a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.
Информация за "Building a Successful Customer-service Culture"
- SKU 9781856044493
- Weight 0.499000
- ISBN 9781856044493
- Вид корица Hardback
- Издателство Facet Publishing
- Брой страници 224
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