Call Center Performance Enhancement Using Simulation and Modeling
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The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
Информация за "Call Center Performance Enhancement Using Simulation and Modeling"
- SKU 9781557531827
- ISBN 9781557531827
- Вид корица Paperback / softback
- Издателство Purdue University Press
- Брой страници 180
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