Complaint Management Excellence
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Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
Информация за "Complaint Management Excellence"
- SKU 9780749465308
- Weight 0.334000
- ISBN 9780749465308
- Вид корица Paperback / softback
- Издателство Kogan Page Ltd
- Брой страници 208
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