The Call Center Handbook
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A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Информация за "The Call Center Handbook"
- SKU 9781578203055
- Weight 0.472000
- ISBN 9781578203055
- Вид корица Paperback / softback
- Издателство Taylor & Francis Ltd
- Брой страници 283
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