The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
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Shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way. Suitable for service professionals of every level, this guide takes the proven Lean principles of the author's bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.
Информация за "The Toyota Way to Service Excellence: Lean Transformation in Service Organizations"
- SKU 9781259641107
- Weight 0.714000
- ISBN 9781259641107
- Вид корица Hardback
- Издателство McGraw-Hill Education
- Брой страници 448
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